I have covered this subject once before a couple of years' ago but as it is of such importance I decided it was a good idea to revisit it.
For support on our software solutions for estate and lettings agents, queries about a new or existing website, or even an accounts enquiry, simply use the relevant details below and one of our team would be happy to help.
For all technical support enquiries, please visit our Customer Support System where you can find common answers to questions or, if your issue isn’t covered, create new support requests. Using this system enables us to ensure that the correct person is able to respond and track the progress of your request.
Where required—usually when something can’t be fixed over the phone—we will email you a PIN and request to log in to the computer with the issue in question. This helps us see the problem first-hand, if required, and we can help rectify it directly.
Using the PIN couldn’t be easier - simply click on the Support Request button at the top or bottom of every page of this site and enter your PIN. We will then guide you through the rest of the process.
Once connected, we will be able to see your issue as it happens, and there is a real-time chat system for us to ask any questions or offer any guidance.
If you have no or limited internet access, please call 01706 508 075 (opt. 1) where a member of staff will create a support request for you.
Web Design Support
All web site design questions and amendments should be emailed through to our design department at email@example.com. One of the designers will pick the work up and get back to you as soon as they can.
If you need to discuss any website changes before e-mailing your request, please call 01706 508 075 (opt. 3) and we’ll be able offer any advice, or give you a rough quote for the work.
All enquiries should be directed to firstname.lastname@example.org. Please note, this is not covered full time but all enquiries will be responded to as quickly as possible.